Reference

What Governs Your Account on dhk22

Access to dhk22 and use of our services — including deposits via bKash, Nagad, and Rocket — is subject to the legal terms set out here.

Account EligibilityJurisdiction ConditionsWallet PolicyData RightsContact Paths

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LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to exercise a data right, or need to raise a formal dispute, use the channels below. We handle legal and account queries separately from general support so your request reaches the right team without delay.

Account Disputes Submit a formal dispute through the account portal. Include your registered mobile number and a description of the issue so we can locate your record and respond in writing.

Data Requests To request a copy of your data or ask for deletion, contact us via the in-app support chat. Verify your identity with the OTP sent to your registered number before the request is processed.

Policy Questions For questions about how these terms apply to your account or wallet activity, reach our support team through live chat. Available during standard Bangladesh business hours.

Terms That Apply to Your Account

dhk22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Using dhk22 means you accept these terms as the binding agreement between you and the platform. Access and eligibility depend on your local law and the region from which you connect — we do not extend services where local regulation prohibits it. When you fund your

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account through bKash, Nagad, or Rocket, the transaction is processed under the conditions stated at the time of deposit, and those conditions form part of this agreement. We may update these terms when our services change or when legal requirements shift; we will notify you through
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your registered account contact before material changes take effect. You are responsible for keeping your account credentials secure. Sharing login details or allowing third-party access to your wallet connection is a breach of these terms and may result in account suspension. Any dispute arising from account
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activity will be handled through the contact channels listed on this page. We aim to respond to formal disputes within a reasonable period and will communicate the outcome in writing to your registered contact. These terms do not limit any rights you hold under applicable Bangladesh
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consumer law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account data and wallet connections are handled under strict access controls. We collect only what is needed to operate your account, process payments through bKash, Nagad, or Rocket, and meet our legal obligations. We do not sell your data to third parties.

Data Retention

We keep account and transaction records for the period required by applicable law. Once that period ends, records are deleted or anonymised. You can request your retention period via support chat.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — bKash, Nagad, or Rocket. No tracking cookies are placed without your consent.

Account Security

Every login triggers an OTP to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings page and contact support.

Requesting Changes

To correct, update, or delete personal information on your account, submit a request through in-app support. Identity verification via OTP is required before any change is applied.

Common Questions About These Terms

Below are the questions we hear most often about account eligibility, data rights, and how our legal terms apply to wallet activity in Bangladesh.

Eligibility depends on your local law and the region you access from. We do not open accounts where local regulation prohibits it. Check your local rules before registering.

We collect your registered mobile number, transaction reference, and deposit amount to process and verify the payment. No additional financial data is stored beyond what the transaction requires.

Yes. Contact us through in-app support chat, verify your identity with the OTP sent to your registered number, and we will prepare your data for download within a reasonable period.

Submit your dispute through the account portal with your registered mobile number and a clear description. We handle disputes separately from general queries and respond in writing.

Yes. We notify you through your registered account contact before any material change takes effect. Continued use of the account after that date means you accept the updated terms.

Records are kept for the period required by applicable law. After that, they are deleted or anonymised. You can ask for your specific retention period through the support chat.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Appdhk22 App InfoDhk22 Banking

What Governs Your Account on dhk22

How to Reach Us on Legal Matters

How We Protect Your Account and Data

Data Retention

Cookie Use

Account Security

Requesting Changes

Common Questions About These Terms

01 Who can open an account on dhk22?

02 What data does dhk22 collect when I deposit via bKash or Nagad?

03 Can I request a copy of my account data?

04 How do I raise a formal dispute about my account?

05 Will I be notified if these terms change?

06 How long does dhk22 keep my transaction records?

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